Refund policy

Return and Refund Policy for Rapide Tankers Ltd

1. Custom-Made Products:
Due to the bespoke nature of our custom-made products, we cannot accept returns on these items. If you experience issues or have concerns regarding your custom-made product, please contact Rapide Tankers Ltd directly. We will do our utmost to assist you and find a suitable solution.

2. Spare Parts:
Returns are accepted for spare parts purchased from Rapide Tankers Ltd. However, please note:

• All returned spare parts must be in their original, unused condition, and in their original packaging.
• Returns must be initiated within 14 days of receiving the item.
• A restocking fee will be deducted from your refund. This fee covers the costs associated with processing the return.

3. Initiate a Return:
To start a return process, contact our customer service team. They will guide you through the steps and provide any necessary information.

4. Refunds:
Once your return has been received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund, minus the restocking fee (if applicable), will be processed, and a credit will be applied to your original payment method.

5. Contact:
For any questions or concerns regarding our Return and Refund Policy, or to initiate a return, please reach out to us.

By purchasing from Rapide Tankers Ltd, you acknowledge and agree to this Return and Refund Policy.